Senior Receptionist

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Responsibilities

  • Responsible for the entire front desk department, including duties such as:
    • Setting up of written duty rosters for all front desk staff and hairdresser/shop personnel
    • Managing, motivating and providing continuous training of all front desk staff
    • Setting up of written duty rosters for all housekeeping staff, as well as planning of stations (in cooperation with the Hotel Manager)
    • Organizing and ensuring the realization of efficient and smooth check-in and check-out procedures
    • Implementing and maintaining the company standards and budgets for the front desk department
    • Providing correct administrative handling of the cashless system
    • Settling of the accounts of sales of all outlets onboard
    • Settling all administrative jobs as per company directives
    • Correctly forwarding and filing all purchase orders from the hotel department in cooperation with the Hotel Manager
    • Preparing the Night Auditor report
    • Generally relieving the Hotel Manager of administrative jobs and active participation in managing the hotel department
    • Following up on passengers’ requests that have been handed to the front desk
    • Maintaining impeccable cleanliness, hygiene and tidiness at the front desk area
    • Entering inventory data and evaluations, as per company’s instructions
    • Implementing correct appearance/uniformity, as well as standards of personal hygiene of all front desk staff
  • Co-responsible for maintaining a correct flow of information on board
  • Final responsibility for the housekeeping department
  • Maintaining an active presence at official occasions and events

Qualifications

  • English and German written and spoken 
  • Completed vocational training in the hotel or service industry
  • 2 years in a comparable position
  • Administrative experience
  • Computer skills (Microsoft Office)
  • Experience with modern communication methods
  • Experience with computerized cash registers

Requirements

  • friendliness
  • courtesy
  • honesty
  • independence
  • leadership qualities
  • flexiblity
  • organizational skills
  • loyalty
  • objectivity
  • excellent communication skills
  • stress resistance
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